Tully Williams
Parts and Service Director
The Niello Group

Tully Williams began his automotive career in the General Motors Automotive Service Educational Program (ASEP) at De Anza College. Upon graduation, he started working for a General Motors dealership in Fremont, CA. From there, he opened and ran his own business specializing in automotive repair and towing. After 13 successful years, he sold the business and returned to the dealership world where he worked as a service manager and fixed operations director helping to open a new large Chevrolet Dealership in San Jose, CA which he ran for 9 years.

In 2011, Mr. Williams joined the Del Grande Dealer Group as their fixed operations director. During that time, he implemented the Xtime scheduler, tablet, marketing, inspection and menu systems for each of their 14 dealerships. He had continuous double-digit growth in the Fixed Operations Department and created multiple reporting systems to track and monitor progress at each dealership.

Most recently, Mr. Williams joined The Niello Company as service and parts director where he oversees the operation for the region’s largest privately held automotive dealer group consisting of 11 luxury brands including Acura, Alfa Romeo, Audi, BMW, Jaguar, Land Rover, Maserati, MINI, Porsche, Volkswagen and Volvo.

Mr. Williams’ passionate leadership style encourages team members to stay informed and strive for excellence to constantly improve and achieve their goals.

Mr. Williams has been a featured speaker on the topic of Service and Parts at the AADA show in Australia and at the Cars.com Annual Summit. He has appeared on CBT and been quoted in 2 Fixed Operations books, Fast Lane and Fast Break by Jim Roche.

Alan Starling
President
Starling Automotive Group

Alan Starling is one of central Florida’s largest General Motors dealers. Orlando-based Starling Automotive Group encompasses four dealerships in Florida and one in South Carolina. Starling’s father, Carroll, started the business in 1948. In 1975, having just returned from military service at the age of 26, Starling took over the dealership after the death of his father.

Starling’s leadership and involvement in the auto industry extend beyond his own stores. He has been a member of the Chevrolet National Dealer Council since 2009, past chairman of Automotive Retailing Today, former Florida director for the National Automobile Dealers Association and, in 2003, NADA chairman.

His extensive community involvement includes previous service on the Greater Orlando Aviation Authority and the Independent Colleges & Universities of Florida, as well as heading the Economic Development Commission of Mid-Florida

Starling is a graduate of the University of Florida and a veteran of the U.S. Army.

Anthony Rodio
CEO
YourMechanic

Anthony Rodio serves as president and CEO of YourMechanic, the industry leader in mobile car repair – connecting consumers and automotive fleets with mobile mechanics who provide over 600 repair, maintenance, and diagnostic services in 3,000 cities across the U.S. and Canada.

With more than 1.3 million cars on the platform, YourMechanic is profoundly changing the process of auto maintenance and repair by bringing a higher level of convenience, efficiency and transparency to car owners and auto technicians alike.

Prior to YourMechanic, Mr. Rodio served in executive positions at The Home Depot, Support.com, SideStep (acquired by Kayak), and StubHub (acquired by eBay).

Mr. Rodio has been a featured speaker at a number of conferences and events, including P&G Alumni conference (Cincinnati, October 2017), DEMO, Adtech keynote, Phocuswright, and more.

He brings three decades of insights honed leading multiple high growth companies in Silicon Valley and industry expertise on the seismic shift in mobility and the auto industry at large.

Don Reed
CEO
DealerPRO Training

Don Reed is the founder and prime mover of DealerPRO Training. He has more than 26 years of success in all aspects of a dealership - from service writer to dealer principal.

DealerPRO Training is the largest Performance Based Fixed Operations Training Organization in North America. Mr. Reed has conducted NADA webinars, NADA Convention workshops and programs for NADA 20 Groups, state/local dealer associations, the Canadian Auto Dealers Association, RVDA, GM, Chrysler, Nissan, and Subaru. DealerPRO client dealers are generating hundreds of millions in added Fixed Ops Gross Profits every year. The top DealerPRO dealer generated more than $900,000 in added Service Gross Profits in the first year.

Mr. Reed knows what it takes to succeed. It takes a well trained team. And he has built a team of 22 of the best and brightest in Fixed Operations. DealerPRO trainers average 23 Years of dealership Fixed Ops experience. This group of experts has trained in more than 700 dealerships in the U.S. & Canada.

Dave Garr
Fixed Operations Director
Al Serra Auto Plaza

Dave Garr has been in the dealership business for 30 years and has served as the fixed operations manager at Al Serra Auto Plaza since 2008. He is skilled in negotiation, customer service, sales, retail and business development and is a multiple winner of the GM Mark of Excellence Award.

Mr. Garr received a Bachelor of Applied Science degree (B.A.Sc.) from La Salle University.

Richard Chitty
Retired Parts and Service Chief
Toyota Motor Sales

Richard Chitty was a high school automobile mechanics instructor in Litchfield, Minn., when he decided to join Toyota Motor Sales in 1972. His rise through the ranks culminated in his role as the first vice president of parts, service and customer satisfaction for Lexus, Toyota’s new luxury-car division, from 1989 to 1995.

Chitty’s baptism of fire at Lexus involved handling several recalls involving the brand’s flagship LS400 car. Within a decade, Lexus had passed Mercedes-Benz and BMW in sales and nearly every quality score.

From 2001 until his retirement from Toyota in 2004, Chitty was senior vice president of Toyota Motor Asia Pacific, responsible for marketing, sales and expansion of Toyota and Lexus operations in Southeast Asia.

Chitty is a graduate of Pittsburg State University in Kansas, where he has served on the university’s alumni board and president’s council.

Jason Levine
Executive Director
Center for Auto Safety

Jason Levine is the executive director of the Center for Auto Safety and is a consumer protection advocate by choice and attorney by training. Since 1970, the Center has been the nation’s premier independent non-profit advocacy organization focused on auto safety, quality, and fuel economy.

Mr. Levine is frequently called on to provide a voice for consumers on the topic of auto safety. He has appeared on Good Morning America, The Today Show, CNN, CBS Evening News, NBC Nightly News CNBC, as well as often being quoted in national publications such as The New York Times, The Wall Street Journal, and The Los Angeles Times. He has published opinion pieces in The Washington Post, The Detroit News, USA Today, and The Hill newspapers.

Prior to joining the Center for Auto Safety, Mr. Levine was appointed to management and policy positions in four federal agencies over the course of two presidential administrations. The roles included Director of the Office of Congressional, Legislative, and Intergovernmental Affairs at the U.S. Office of Personnel Management (OPM), and Chief of Staff at the U.S. Consumer Product Safety Commission (CPSC). He also served in an advisory capacity to the Assistant Secretary for Aging at the U.S. Department of Health and Human Services (HHS).

Mr. Levine is a graduate of the University of Connecticut School of Law, with honors, and received a Bachelor of Science degree from Northwestern University.

Nate Chenenko
Director
Carlisle & Company Inc.

Nate Chenenko is a director at Carlisle & Company, a strategy and implementation firm exclusively focused on the motor-vehicle industry. Mr. Chenenko founded and currently leads Carlisle's growing Mobility practice. His work focuses on the impact that mobility will have on the motor vehicle aftersales business. His team helps automotive OEMs for the transition to increased fleet ownership due to autonomous and shared vehicle technology. Increased fleet ownership is a critical risk to business-as-usual in aftersales, and the team helps OEMs implement the best uptime strategies to mitigate that risk. Mr. Chenenko routinely speaks to Carlisle’s clients and partners about the impact of mobility on their business.